Refund policy

Refund Policy

Satisfied or Refunded

MINÌ® Italia Piantedappartamento distributes live plants. For this reason, the right of withdrawal and the standard return policy do not fully apply to all products.

Important Notice: Live Products

Pursuant to Art. 59 of the Italian Consumer Code, the right of withdrawal is excluded for goods that risk rapid deterioration, such as our plants. For non-perishable items (pots and accessories), we apply a 14-day return policy.

Return Conditions (Non-perishable products)

The item must be in the same condition as received: unused, with tags and in its original packaging. Proof of purchase is required.

This exclusion complies with EU Directive 2023/2673, which governs the right of withdrawal in distance contracts and expressly provides for an exception for perishable goods.

Return Procedure

Contact us at info@piantedappartamento.shop.

Note: returns must be shipped to the address indicated on our website.

Damage and Issues (Specific to plants)

Inspect your order upon delivery. If a plant is damaged or incorrect:

• Reporting: Send an email to info@piantedappartamento.shop within 48 hours.
• Documentation: Photos must include: an overview of all plants received, a close-up of the specific damage, the outer packaging, and the shipping label. Partial photos do not allow for a complete assessment. This is essential for validation without returning the product.
• Resolution: Following verification, you will be entitled to a full refund or a replacement.
• Personal assessment: in the case of severe structural damage that threatens the plant's survival, you are entitled to a replacement or a full refund. For minor aesthetic imperfections due to transport stress (such as the natural shedding of a flower or leaf), the plant is not considered defective, but I will assess at my discretion whether a partial refund or discount voucher is appropriate.

Seasonal Characteristics of Garden Plants

Garden plants, like all of nature, follow the rhythm of the seasons. In autumn and winter, some varieties may appear less lush, lose leaves, or seem dormant — this is their natural way of conserving energy for spring regrowth. This does not constitute a defect. If you have doubts about the appearance of the plants you received, please contact me before opening a claim.

Exceptions

The following cannot be returned: perishable products (plants), personalized items, sale items, or gift cards.

Refunds

If approved, the refund will be issued within 14 business days to the original payment method.