Refund policy
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MINÌ® Italia Piantedappartamento distributes living plants. Therefore, the standard right of withdrawal and return policy do not apply to all products.
MINÌ® Italia Piantedappartamento distributes living plants. Therefore, the standard right of withdrawal and return policy do not apply to all products.
Important Premise: Living Products
According to Article 59 of the Consumer Code, the right of withdrawal is excluded for perishable goods, such as our living plants. For all non-perishable items (pots and accessories), we apply a 14-day return policy.
According to Article 59 of the Consumer Code, the right of withdrawal is excluded for perishable goods, such as our living plants. For all non-perishable items (pots and accessories), we apply a 14-day return policy.
This exclusion is in accordance with EU Directive 2023/2673, which governs the right of withdrawal in distance contracts and expressly provides for an exception for perishable goods.
Return Conditions (Non-perishable products)
Items must be in the same condition as received: unused, with tags, and in original packaging. Proof of purchase is required.
Items must be in the same condition as received: unused, with tags, and in original packaging. Proof of purchase is required.
Starting a Return
Contact us at info@piantedappartamento.shop.
Note: returns must be sent to the address listed on our website.
Once approved, we will provide instructions. Unauthorised returns will not be accepted.
Contact us at info@piantedappartamento.shop.
Note: returns must be sent to the address listed on our website.
Once approved, we will provide instructions. Unauthorised returns will not be accepted.
Damages and Issues (Specific for Plants)
Inspect your order upon delivery. If a plant is damaged or incorrect:
Inspect your order upon delivery. If a plant is damaged or incorrect:
- Notification: Email info@piantedappartamento.shop within 48 hours.
- Documentation: Attach clear photos of the damage. This is essential to validate the claim without returning the plant.
- Resolution: Upon confirmation, you will be eligible for a full refund or a replacement.
- Following a personal assessment: in case of serious structural damage that threatens the survival of the plant, you are entitled to a replacement or full refund. For minor aesthetic imperfections resulting from transport stress (such as the physiological dropping of a flower or leaf), the plant is not considered defective, but I will assess at my own discretion whether partial compensation or a discount voucher is appropriate.
Exceptions
We do not accept returns for: perishable goods (plants), custom items, sale items, or gift cards.
Refunds
Approved refunds will be processed within 14 business days to your original payment method.
Approved refunds will be processed within 14 business days to your original payment method.