Satisfaction Guaranteed or Your Money Back

Satisfaction Guaranteed or Your Money Back

MIN̮Italia Piantedappartamento distributes live plants, so it is not possible to apply the Right of Withdrawal and Returns in strict accordance with the law.

 

For ecological and logistical reasons, we strongly advise against returning plants, unless this has been explicitly agreed with us in advance.

Returning a plant can seriously affect its health, especially if it’s already stressed after transport. The well-being of our plants is our priority, and we aim to avoid unnecessary stress or waste.

If you receive a damaged plant or there is a problem with your order, please contact us as soon as possible — we will find the most suitable solution together.

Return Procedure:

Reporting the Damage: If the plant arrives damaged, the customer must send an email to info@piantedappartamento.shop as soon as possible.
Damage Documentation: Attach clear photographs to the email showing the damage to the plant. This is essential to validate the return request.
Request Evaluation: Once the report is received, our team will assess the damage to confirm the validity of the return.
Conditions for Return:

The return request must be sent within 48 hours of receiving the plant.
The plant must be returned in its original packaging.
Refund or Replacement:

After the damage is confirmed, the customer is entitled to either a full refund or a replacement plant, depending on the customer’s preference and product availability.

Important:

Returns for reasons other than damage during transport are generally not accepted due to the nature of the plants.
It is the customer’s responsibility to ensure that the provided shipping address is correct. We cannot be held responsible for damages or losses due to incorrect or incomplete addresses.
For further information and assistance, please contact our customer service at info@piantedappartamento.shop.