FAQ: The Questions You Asked (or Wanted to Ask)
How much does it cost to ship your plants?
The price you see on our shop includes all costs: shipping, packaging, taxes—no surprises with us. Keep an eye on our various offers; we always try to assemble products to make them as affordable as possible. And if you need any clarification, feel free to call us anytime.
How "fresh" are your plants?
Our plants are shipped directly from the grower's greenhouse. Even if they spend a few days in transit, we assure you of unmatched freshness that you’ve never experienced before.
How long will it take for my plant to arrive?
Once your order is received, it goes into processing immediately. Orders usually arrive in the evening and are processed the next day. Depending on your location, plants take 2 to 4 days to arrive after shipping. Our system and Luigi will keep you informed at every step.
What if my plant doesn’t arrive in perfect condition?
You can contact us immediately and send photos showing the condition of the packaging and/or the plant. For ecological and cost reasons, we won’t ask you to return the plant. To avoid further stress to the plant and you, and after careful analysis, we will either refund you or send a replacement.
After the plant arrives, who can I ask for care advice?
Luigi, the owner, personally handles these matters. You can ask him about the plants you bought from us, as well as your other houseplants. You can contact us via email, WhatsApp, or phone. Our contact details are on the website.
Should I repot my plant immediately after it arrives?
No, it’s not necessary. Almost all the plants in our shop are already in optimal pots and can stay there for up to a year. However, if you wish to repot, make sure the new pot isn’t too large, has drainage holes, and uses suitable soil.
Should I water my plant immediately upon arrival?
It’s recommended to water it to "recompact" the soil. Although well-packed, our plants are subject to shocks and movements during transport. Watering helps the soil settle around the roots. If necessary, gently press the soil with your hands or a tool.
How should I water my plant?
This is an essential question with a simple answer. Overwatering can cause more harm than forgetting to water for 15 days. Never leave water in the saucer. When watering, do so abundantly (perhaps in the bathroom), letting the excess water drain before placing it back in its spot. Giving small amounts of water increases the salinity in the pot, which is extremely harmful to the roots. If this isn’t clear, feel free to ask us again.
How can the plant travel without damage via courier?
This is possible thanks to the specific packaging we use. It’s designed to protect the plant from shocks and even from tipping over. The pot is secured at the plant’s "collar" (where the trunk starts to root into the soil), preventing soil spillage and generally protecting the plant.