Refund policy

Satisfaction Guaranteed or Your Money Back

MIN̮Italia Piantedappartamento distributes live plants, so it is not possible to strictly apply the Right of Withdrawal and Returns.

Return Procedure:

  1. Damage Report: If the plant arrives damaged, the customer must send an email to info@piantedappartamento.shop as soon as possible.
  2. Damage Documentation: Attach clear photographs showing the damage to the plant to the email. This is essential to validate the return request.
  3. Request Analysis: Once the report is received, our team will assess the damage conditions to confirm the validity of the return.

Conditions for Return:

  • The return request must be sent within 48 hours of receiving the plant.
  • The plant must be returned in its original packaging.

Refund or Replacement:

After the damage is confirmed, the customer will be entitled to a full refund or a replacement of the plant, depending on the customer's preference and product availability.

Important:

  • Returns for reasons other than damage during transport are generally not accepted due to the perishable nature of the plants.
  • It is the customer's responsibility to ensure that the provided shipping address is correct. We cannot be held responsible for damages or losses due to incorrect or incomplete addresses.

For further information or assistance, contact our customer service at info@piantedappartamento.shop